General FAQs

1. Q: How can I digitize my shop inventory?

   • A: Use digital platforms or inventory management apps that allow you to list, organize, and track your products. Integrating with NKD (Near Ki Dukan) app or similar services simplifies this process.

2. Q: How do I update product details like price or quantity?

   • A: You can edit the product details directly through the app or software dashboard. Navigate to the inventory section, select the product, and update the relevant fields.

3. Q: Can I add seasonal or limited-stock products?

   • A: Yes, you can add temporary or seasonal items to your inventory. Mark them as limited-stock items so customers know their availability.

 

Order Management

1. Q: Does the NKD India app support home delivery services?

   • A: No, NKD India does not currently support delivery services. Customers can place orders and either pick them up directly from your shop or arrange their own delivery.

2. Q: How do I notify customers when their order is ready?

   • A: You can use the app’s “Order Status” feature to update customers when their order is ready for pick-up.

3. Q: Can I set up a time window for customers to pick up their orders?

   • A: Yes, you can specify pick-up time slots while managing orders in the app.

 

Payments

5. Q: How do customers pay for their orders?

   • A: Customers can pay you directly using cash or UPI at the time of pick-up. NKD India does not process payments and allows you to use your preferred payment method.

6. Q: Can I add my payment details in the app?

   • A: Yes, you can display your UPI ID or QR code in the app for customer convenience. However, payments are handled entirely outside the NKD India app.

7. Q: How do I track unpaid or pending orders?

   • A: You can use the “Orders” section in the app to mark orders as ‘Paid’ or ‘Pending.’ This helps you keep track of outstanding payments.

Inventory Management

8. Q: How do I update my inventory?

   • A: Use the “Inventory” section in the app to add, edit, or remove products. Update product names, prices, categories, and stock quantities as needed.

9. Q: Can I temporarily mark products as unavailable?

   • A: Yes, you can mark products as “Out of Stock” in the inventory section. This prevents customers from ordering unavailable items.

 

Customer Communication

11. Q: How do I communicate with customers?

    • A: You can contact customers via the “Order Details” page in the app, which includes their contact information for order-related queries.

12. Q: How do I inform customers about offers or new products?

    • A: Use the app’s “Notifications” feature to share updates about discounts, new arrivals, or seasonal promotions with your customers.

 

Subscription and Support

13. Q: What are the benefits of subscribing to NKD India?

    • A: As a subscriber, you get access to a digital storefront, customer order management, product analytics, and a listing in the “Preferred Shops” section for your local area.

14. Q: What happens if I don’t renew my subscription?

    • A: Your shop will no longer appear on the NKD India app, and you won’t be able to manage orders digitally until your subscription is renewed.

15. Q: How do I get help if I face an issue?

    • A: Use the “Contact” section in the app to contact NKD India’s customer support team for assistance.

 

Clarifications

• Delivery Services: Currently, NKD India does not provide delivery options. All pick-ups or deliveries must be coordinated directly between the shopkeeper and the customer.
• Payments: NKD India does not facilitate or process payments. You can continue to accept payments in cash or UPI directly from customers.